Queue etiquettes, morals, politics and Commercial Queuers

QUEUE or Cut queue without passively wait in line?

One of my friends (real close friend, FB friend and patient) Dr. Zuraidi Ishak (Ph.D. doctor) wrote, “Why, when we lined up at the post office, or at any place, another line must be fast moving faster? Why?”

(Dear friend Dr. Zuraidi Ishak, kindly allow me to write a blog posting based on your FB, QUEUE or passively wait in line?)

A queue in front of a shop – a common sight in the People’s Republic of Poland during the 1980s.

Although it is just a simple question about minor things, that simple problem triggered my brain to write many comments as this is related to bigger problems such as:

  1. jumping queues,
  2. change queue lines,
  3. to stay put etc
  4. which could even the trigger the jumping of the political divide, infightings between No 1 & No 2’s,
  5. migration,
  6. brain drain, brain gain
  7. and Recirculation of brain as the Talent Corp is trying.
  8. And in Burma under General Ne Win’s Socialist system, there were shortage of all the consumer goods and the new business of COMMERCIAL QUEUERS and black market traders appeared. Even cinema tickets, train tickets counters were occupied by those “Tan Si Too Sars” or COMMERCIAL QUEUERS.

Mind your queues! Iqbal Judge in Spectrum, TRIBUNE. ALL of us have been taught to do it, right from play school to high school, yet standing in a queue is a habit we seem to ‘unlearn’ the minute we leave the school gates.

This quaintly spelt word implies order, discipline, patience and an ability to wait for your turn, which may or may not come. In today’s world, when we are recklessly hurtling along a torrent of chaos, standing in a queue becomes the acid test of everyday endurance. The aggressive ‘achievers’ ridicule it as a sign of timidity and meek submission; for some, being able to get ‘out of turn’ favours is an indicator of their powerful status. The disciplined ‘queue-er’ is more an aberration than the norm nowadays.

Making people stop and stand in line is perhaps a strategy devised by the Universal Energies to slow us down and freeze us in our tracks, forcing us to relinquish our attempts to control our world; we are made to just s-t-a-n-d and b-r-e-a-t-h-e, even reflect a little. Often, the myth of civility explodes in our faces as we try to jostle and jump the queue, always wanting to be the first…

The distressing queues are those of the long-suffering, poverty/calamity stricken creatures, their harrowed, care-worn eyes and outstretched hands grimly tugging at our plenitude. The thought of having to line up for that meagre ration, those drops of water, turns the stomach in shock waves of sympathy for these poor little Olivers, who dare not even ask for more…

The well-heeled have to queue too… at traffic lights. See their harassed, petulant faces in the long lines of air-conditioned cars, helmeted men on their mean machines and spunky women on Sunnys and Kinetics deftly weaving their way through the maze of vehicles on the roads. Witness here the frowns and fretful glances at watches, the impatient blaring of horns, the volcanic eruptions of ‘road rage’, expletives, fisticuffs and sometimes the horrifying mowing down of hapless pedestrians.

In this feverish, diabolic race to be the first, the patient, law-abiding citizen more often than not finds that he is more slow than steady; somehow it is becoming increasingly difficult to believe that he will ultimately win, for the smart-alecky queue-jumpers are already gloating at the finish line, looking mockingly down at them. The only solace is the little glow of satisfaction at having done the right thing — minded his Q(ueue)s…

I commented: Murphy’s law:”Anything that can go wrong, will go wrong”. But sometimes it may be the case of “The Grass is always Greener on the Other Side of the fence” It is just the our psychology: that we think that what we want is better than what we have and in many cases we could be wrong. The Grass is not always greener on the other side.

Dr. Zuraidi Ishak: That’s right  but again, let’s go to my original point … it’s always the case …you choose one lane of Touch & Go … That lane and will be cursed with one Bloody Car that only realize that he / she has to top-up.  When he / she is approaching the T & G machine … gosh … it’s so frustrating: (

I wrote: Because of that, some wise person invented the CHANGE theory, President Mr. Obama used that and our PM YAB Datuk Sri Najib started the gov. transformation programme. Nowadays governments R scared that if they do not change (for better) people would change them.

Content theory  explains why human needs change with time. Another theory that attempts to explain human behavior is Process theory. Content theory includes the work of David McClelland, Abraham Maslow and other psychologists as they attempt…ed to explain why human needs change, but not how they change.

May be, we try Game Theory whether to change our QUEUE lines.

The application of game theory to political science is focused in the overlapping areas of fair division, political economy, public choice, war bargaining, positive po…litical theory, and social choice theory. In each of these areas, researchers have developed game-theoretic models in which the players are often voters, states, special interest groups, and politicians.

For early examples of game theory applied to political science, see the work of Anthony Downs. In his book An Economic Theory of Democracy (Downs 1957), he applies the Hotelling firm location model to the political process. In the Downsian model, political candidates commit to ideologies on a one-dimensional policy space. The theorist shows how the political candidates will converge to the ideology preferred by the median voter.

A game-theoretic explanation for democratic peace is that public and open debate in democracies send clear and reliable information regarding their intentions to other states. In contrast, it is difficult to know the intentions of nondemocratic leaders, what effect concessions will have, and if promises will be kept. Thus there will be mistrust and unwillingness to make concessions if at least one of the parties in a dispute is a non-democracy (Levy & Razin 2003).

Faridah Hanum Abd Rahman commented: Perhaps the grass is owayz greener on the other side..?

Dani Zuraidi : maybe its not really going faster. u just feeling it cause ur so annoyed about queing… like in a traffic jam. the line next to you is always faster no matter how many times u change the lane…

Zuraidi Ishak: but when i change lane … then, my former line will be moving … very fast indeed.

I joked: But for you, no one will pay if you jump the political divide now. (Just joking only, I believe that you would not even think about that.) Your place is the best for you and for your family.

If there is a system giving queuing numbers and call accordingly, no problem in Banks, Post Office but Toll Plaza different. T& G is better but Smart Tag better. But as U say, sometimes if unlucky could be stucked.

Even in politics, although there is an official Q, if there is no term limit and if the No1 (in any party) never gives way, problems would follow.

 You see, in US there is NO need to sabotage or backstabbing between Obama & Mrs Clinton. After 2 terms Obama will go.

I wrote: Dear Dr., sorry to made your simple Q system to International Politics.

As a foreigner here, I wish to see ALL the leaders from all the parties reduce infighting and do more for the country.

I hope and pray that Malaysia would progress, prosper and peaceful because I have already fall in love with your country.

Dani Zuraidi :Dr, when you talk to me its always about politics? Just curious. I am also a young Malay men who has other interest besides politics. 🙂

Dr. Zuraidi Ishak: its becoz politics is in our blood my boy …( Dani Zuraidi is his son studying in USA and my former patient.

Ko Ko Gyi Aristotle addressed the city in his work titled Politics. Aristotle considered the city to be a natural community. Moreover, he considered the city to be prior in importance to the family which in turn is prior to the individual, “for the whole must of necessity be prior to the part”.[43] He is also famous for his statement that “man is by nature a political animal.”

Dear Dani Zuraidi. Sorry for always talking politics but you may understand later that you cannot runaway or avoid POLITICS. Allow me to tell you a story………

The boiling frog story is a widespread anecdote describing a frog slowly being… boiled alive. The premise is that if a frog is placed in boiling water, it will jump out, but if it is placed in cold water that is slowly heated, it will not perceive the danger and will be cooked to death. The story is often used as a metaphor for the inability of people to react to significant changes that occur gradually. According to contemporary biologists the premise of the story is not literally true; an actual frog submerged and gradually heated will jump out. However, some 19th century research experiments suggested that the underlying premise is true, provided the heating is gradual enough. …Sorry, this is also a political story.

Cutting in line, also known as line/queue jumping, butting, barging, budging, skipping, ditching, breaking, shorting, or pushing in is the act of entering a line or queue at any position other than the end……..

Etiquette=The act of cutting is generally frowned upon by most people. However, it has developed a set of rules to allow for “fair” cutting. These include asking for “cuts” – permission to enter ahead of the person that was asked, or “back cuts” – permission to enter behind the person who was asked….A negative response from the rear of the line is expected when someone has cut in line up ahead. According to one study, a person cutting in line has a 54% chance that others in the line will object. With two people cutting in line, there is a 91.3% chance that someone will object. The proportion of people objecting from behind the cutter is 73.3%, with the person directly behind the point of intrusion objecting most frequently.  

Cutting is also present on roadways, especially restricted access highways, where traffic queues build up at merge locations. Drivers who bypass traffic by waiting until the last possible moment before merging are sometimes considered to be “cutters,” and are frequent instigators of road rage. This behavior is not usually illegal in the US, unless the driver crosses a solid white line or uses dangerous merging techniques.

Legislature in Washington passed a bill that makes cutting in line to catch a ferry illegal. Cutters can be fined $101 and forced to return to the end of the line.

In the Medical field, especially in A&E or Accident and Emergencies Units we need to prioritize to attend the real urgent patients. Those who come for simple cough, cold, sore-throat or minor food poisoning and abrasive wounds need to wait for hours. Even in the clinics, emergencies like Asthmatic attacks, accident and bleeding patients or severe chest pain patients need to be attended immediately.Content theories explain the specific factors that motivate people. In other words, they answer the question What drives behaviour? It is important to remember that the following are theories, none of which have been conclusively shown to be valid. Nonetheless, they are helpful in providing a contextual framework for dealing with individuals.

Triage Information

This Accident & Emergency Department utilises the Manchester Triage System – a nationally recognised method of clinically prioritising each patient seen.

This system aims to ensure that you, the patient, are seen in order of clinical need, rather than in order of attendance.

Each patient seen is placed into a category. This leaflet aims to help explain the group into which you have been placed and the target time to be seen within that group. Following your consultation with the triage nurse your condition has been categorised as:- 

  Priority Category                    Example   Estimated Patient Waiting Time
1 Immediate Cardiac arrest no waiting time
2 Very urgent Cardiac chest pain 10 mins
3 Urgent broken bones seen within 60 mins
4 Standard abdominal pains seen within 120 mins
5 Non-urgent minor wounds seen within 240 mins

How the System Works

The triage nurse has been trained to accurately assess patients attending with a presenting complaint. Their decision is based on the collection of relevant information within a specified framework of reference, remembering that each patient is unique.

Based on this assessment you the patient, are placed into an appropriate category with a desired target time in which to be seen. Your category has been ticked on this leaflet.

Although an estimated waiting time has been established, due to emergencies arriving into the Department, these times can vary. Unfortunately in the main waiting area you may not be aware of the events occurring, but we ask you to be tolerant of the situation.

We apologise for any excess of the time estimated and ask that you would consult a member of staff if you feel your condition greatly worsening during your wait.

 Read more at the sources in Wiki and other places:

  1. Triage Information

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